![]() The help system makes you jump through hoops with generic questions, and good luck if none of them applies to your issue. So if the walker/sitter does not show up, you were still charged and will have to wait to be refunded! You should only be charged upon completion of the service.Ĭustomer support is horrible. So people are going to book him despite his unprofessionalism! I booked him because he had good reviews and repeat clients, but who knows how many bad reviews there are that rover isn't showing! I also don't think either of the other 2 dog walkers picked up dog poop as they didn't have poop bags to dispose of in my garbage bin after the walks.Īs for rover, will not be using them again! First of all, you are charged when you make a booking. I left a bad review and don't even see my review under his profile. One went to the wrong house initially (!), and one never even showed up, and didn't even have the courtesy to contact me. 2 years as Rover Dog Sitter in South East UKĭue to foot pain, I looked into hiring a dog walker to walk my dog. You will get nowhere trying to escalate an issue and be met with petty punishments if you challenge their decisions or try to speak to senior decision makers who you hope have more business sense and knowledge than the people you are forced to deal with. People who will cancel on you at the last minute and use simple methods to deceive you into thinking they are doing a good job. ![]() You will also find many people with very little to no experience or concern for your pet beyond trying to make a quick buck. You will find some excellent well qualified and experienced people on Rover but they are there despite the quality of Rover and its policies not because of them. Operating an internet based business they do almost no vetting of their Sitters and instead rely on complaints and other parameters (eg response times) to grade sitters. They are happy to break laws, such as those that require people doing this work to be licenced in their particular jurisdiction and they do almost nothing to facilitate the collection of quality data from pet owners such as vaccination records. This is then used to "educate" sitters and deceive pet owners into thinking they are an expert organisation. Their staff have very little actual experience themselves in the business they operate but think they are experts because they scrape the internet of per related articles and present them as scientific fact or best practice. They make no distinction between inexperienced young people and those with decades of experience in other industries who may be retired or working part time in this industry because they love pets, those of low intelligence and varied work experience and those who are arguably only doing this type of work because they perceive it to be easy work or can't get better paid regular work in other industries etc. The truth is it treats those who care for peoples animals as expendable poorly educated ignorant low grade workers. Rover markets itself as a competent animal focussed business. Hopefully you provide EXCEPTIONAL service to the next family who hires you and the 5 stars you consistently received never had to see how you truly treat their four legged family members. We would definitely like the full refund we agreed upon.Įven though we cannot provide a review on your account because you persuaded us to book outside of the app, something I had second thoughts about when you suggested, we will be contacting Rover and reviewing your service on the entire Rover app. You did not take Ben for walks and you did not give them treats (we were very surprised at the unopened bag of carrots left for them in the fridge). We had to drive 9 hours back home rushed because you did not provide a service even prior to your tire supposedly blowing.ĥ. The times you said you were there with them you were not.Ĥ. Yes the pup cam did work and I am home looking at the footage of you using my husbands game system without permission, going into our bedroom without permission, picking baby doll up backwards and basically dropping her when she wanted to get down.ģ. Instead you came and went as you pleased without updating us of your arrival unless I messaged you first.Ģ. You did not go by the schedule we provided and agreed upon. More Info below of what we sent him/what happened…ġ. This meant he had not been to my house in 8 hours. The second day we were out of town I reached out to him to see if he was at our home and informed me that his tired had blown. We have a puppy cam which thankfully captured how he really treated our dogs. ![]() ![]() I had to contact him over and over again to see if he was even there with my dogs. The first attempt I ignored and the second attempt I agreed upon after he changed his pricing. This sitter made two attempts for me to contact him outside of River.
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